Projects
FinSofi: A Personal Finance Management App
Project Manager and No-Code developer
FinSofi (www.finsofi.com) is a personal finance management app developed using Glide, a no-code platform. Designed for everyday users, the app helps individuals manage their finances by tracking expenses, incomes, and creating budgets for future plans. It also provides valuable insights through data analysis, helping users make informed financial decisions. FinSofi aims to simplify personal finance management and empower individuals to take control of their financial well-being.
Consulting and No-Code App Development through PMCSM"
Senior Project Manager
At PMCSM (www.pmcsm.com), lead consulting initiatives in IT and telecom, providing tailored services to clients seeking expertise in project management and customer success. Develop and sell specialized project management and customer success templates through the PMCSM website, offering valuable resources for organizations looking to streamline their processes. Additionally, focus on no-code app development, utilizing the Glide platform to create applications that address specific client needs. The latest app development, FinSofi, aims to deliver a practical financial tool for personal use. These initiatives complement my professional career by offering innovative services and solutions to clients.
Project and Customer Success Management for Telematics Solutions in the Insurance Industry
Senior Customer Success Manager & Senior Project Manager
At Zendrive, managed projects and customer success initiatives for insurance companies in the EMEA region delivering telematics-based solutions. As a project manager, responsibilities included defining Statements of Work (SOW), creating project plans, scheduling, coordinating SDK integration with customer apps, and, in some cases, developing the app itself. The delivered solution enabled end customers to install an SDK that analyzed driving behavior and generated a driver score, allowing users to qualify for discounts on car insurance policies. Ensured seamless handoff of projects to the support team before launch.
In the post-launch phase, served as a Customer Success Manager, leading business reviews, conducting customer health analysis, evaluating Net Promoter Scores (NPS), and driving adoption strategies. Focused on building long-term relationships and ensuring customers successfully achieved their business objectives through Zendrive’s telematics solutions, maximizing value and satisfaction.
Project Management for European Medicines Verification Project in Portugal and Spain
Senior Project Manager
As a Project Manager at Arvato, led the successful delivery of the European Medicines Verification Project in Portugal and Spain. Responsible for overseeing all project management activities, including planning, execution, and coordination, ensuring alignment with regulatory requirements and project goals. Post-launch, managed maintenance tasks and the deployment of change requests to ensure the continued fulfillment of requirements and the achievement of project objectives. This involved close collaboration with stakeholders to ensure the seamless integration and operation of the system.
Project Management of SS7 and Diameter Network Deployments for a Nationwide Mobile Operator in Brazil
Senior Project Manager
As a Senior Project Manager at Oracle, managed the deployment and expansion of the SS7 signaling network for one of Brazil's largest mobile operators, covering the entire country. Responsibilities included defining project scope in collaboration with the operator's engineering team, negotiating execution plans and schedules with regional managers, and overseeing all aspects of project planning, scheduling, risk management, communication, control, and final acceptance. Ensured seamless handoff of completed projects to the support team. Over the years, led network expansions to accommodate subscriber growth and technology upgrades. Also directed the implementation of the Diameter network, enabling advanced signaling capabilities to operate alongside SS7, supporting the operator's modernization strategy.
Call Center Infrastructure Deployment for a Leading Mobile Operator in Brazil
Senior Project Manager
Managed the implementation of IT and telecom infrastructure for three call centers in Rio de Janeiro, São Paulo, and Curitiba for a mobile operator in Brazil. The project involved defining the architecture, selecting providers, overseeing the deployment, and ensuring the sites were fully operational ahead of the launch. Collaborating with Avaya and Cisco, the project also included establishing and managing the IT support team, enabling the call centers to begin pre-launch activities seamlessly and meet the company’s goals on time.
